Questions about planning a trip

Your trip

It may be that you have a comment about your trip. Below you will find a number of frequently asked questions and comments. When you click on a question, an answer appears. If your question is not ...

Questions about the price of my trip

The price of your trip

It may be that you have a question or a comment about the price of your trip. Below you will find a number of frequently asked questions and comments. When you click on a question, an answer appear...

Questions about the new 9292 app

Frequently Asked Questions

Our new 9292 app is ready to be used by all travellers using public transport. We have now finished the beta testing and have started releasing the app in phases. It may be that you have a com...

Questions about the OV-chipkaart or other ticket types

OV-chip and other ticket types

It may be that you have a question or a comment about the OV-chipkaart or other ticket types. Below you will find a number of frequently asked questions and comments. When you click on a quest...

Questions about the real time information in our travel advice

It may be that you have a question or a comment about the real time information in our travel advice. Below you will find a number of frequently asked questions and comments. When you click on a qu...

Comments about a trip taken

Your journey

It may be that you have a question or a comment about a trip that you have taken. Below you will find a number of frequently asked questions and comments. When you click on a question, an answer ap...